Returns & exchanges

Find your order using your order number and email address. Follow the portal steps to select your items and submit a return request.

The portal will show the options available for your order and any return instructions.

Returns window
If you are unhappy with your purchase, you may return eligible items within 28 days of delivery. Please start your return through our returns portal.

Item condition
Under our additional returns policy, items must be unworn, unwashed and returned in their original condition, with all labels intact and attached. Please package them carefully.

Return postage and exchanges
Customers are responsible for return postage for change-of-mind returns and the delivery cost of any exchanged items. If an item is faulty, damaged or incorrect, please contact us so we can arrange the appropriate return.

Sale items and Partial.ly orders
Under our additional returns policy, sale items and items purchased through a Partial.ly payment plan are eligible for store credit only.

Refunds
Eligible refunds will be processed within 7 days of receiving your return, using your original payment method. Your bank or payment provider may take additional time to display the funds.